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Housekeeping commitment
The ayalexrental standards
At ayalexrental , we set the standard in high-end home and villa rentals worldwide, offering personal and professional service to guests and homeowners alike. They choose us time and again because we deliver a private and consistently clean, safe and secure rental experience, with additional support and tailored services that make their stays with us extra special.
Since launching in 2010 we have committed to the highest hospitality standards and now we have set-up new guidelines so that you can continue feeling safe and reassured when staying in any spacious and stylish ayalexrental home or villa.
Please read on to discover more on our housekeeping and guest safety commitment:
1 - Is professional housekeeping included with my stay?
Absolutely. Before you check in, your home or villa is thoroughly prepared and cleaned by professionally trained housekeepers, with pristine linens and towels provided. Every stay includes complimentary weekly housekeeping, and some of our villas include complimentary daily housekeeping, too. If you prefer, you can request additional housekeeping and deep cleaning for an additional fee.
2 - What are the ayalexrental cleaning protocols?
Our enhanced cleaning protocols help ensure your safety and wellbeing:
- Only professional housekeepers who receive intensive training are hired to clean and prepare our homes and villas to our ayalexrental standards.
- Windows are opened to allow ventilation while the team is cleaning the home or villa.
- All accessible rooms and surfaces, including high touch areas like taps, light switches as well as inside cupboards and appliances, are cleaned and let before your arrival.
- All linens & towels used in our homes and villas are hotel standard and cleaned by professional cleaners to the maximum temperature.
- Before and after stay, hard floors are swept and mopped, and carpets are vacuumed.
- Only disposable cleaning cloths are used.
- No team member is allowed to enter a home or villa if they are feeling unwell or showing signs of illness.
- Anyone entering must wash their hands with water and soap or hand sanitiser and respect any social distancing rules at the time of your stay.
- Housekeeping performance is reviewed on an ongoing basis to ensure standards are being met.
Our enhanced cleaning protocols help ensure your safety and wellbeing:
- Only professional housekeepers who receive intensive training are hired to clean and prepare our homes and villas to our ayalexrental standards.
- Windows are opened to allow ventilation while the team is cleaning the home or villa.
- All accessible rooms and surfaces, including high touch areas like taps, light switches as well as inside cupboards and appliances, are cleaned and let before your arrival.
- All linens & towels used in our homes and villas are hotel standard and cleaned by professional cleaners to the maximum temperature.
- Before and after stay, hard floors are swept and mopped, and carpets are vacuumed.
- Only disposable cleaning cloths are used.
- No team member is allowed to enter a home or villa if they are feeling unwell or showing signs of illness.
- Anyone entering must wash their hands with water and soap or hand sanitiser and respect any social distancing rules at the time of your stay.
- Housekeeping performance is reviewed on an ongoing basis to ensure standards are being met.
3 - What does the housekeeping team wear?
In London, New York, Los Angeles & Sydney, housekeepers are provided with masks and gloves. In Villa destinations, Paris, Rome, Milan, Florence & San Francisco, the use of masks and gloves is managed by the individual villa manager. If you have a specific villa in mind, please get in touch with our team if you want to know of the details.
In London, New York, Los Angeles & Sydney, housekeepers are provided with masks and gloves. In Villa destinations, Paris, Rome, Milan, Florence & San Francisco, the use of masks and gloves is managed by the individual villa manager. If you have a specific villa in mind, please get in touch with our team if you want to know of the details.
4 - Do you conform to an external cleaning standard?
We commit to follow all guidelines from the World Health Organisation and local health authorities. Many destinations are also launching their own standards, rest assured we continue to monitor them to ensure our standards meet, and most likely exceed the most rigorous. In partnership with our parent company Accor and Bureau Veritas, a world-leading provider in testing, inspection and certification, we are exploring a new certification for London, New York, Los Angeles & Sydney that will externally certify our safety standards and cleaning protocols. We hope to share more information on this soon.
We commit to follow all guidelines from the World Health Organisation and local health authorities. Many destinations are also launching their own standards, rest assured we continue to monitor them to ensure our standards meet, and most likely exceed the most rigorous. In partnership with our parent company Accor and Bureau Veritas, a world-leading provider in testing, inspection and certification, we are exploring a new certification for London, New York, Los Angeles & Sydney that will externally certify our safety standards and cleaning protocols. We hope to share more information on this soon.